Fortress Union Bank offers several types of accounts to choose from, depending on your goals and financial situation. Our team is equipped to guide you through the process of selecting, opening and maintaining your account with ease, giving you tips and resources to help your family thrive.

Not sure what opening an account entails? Don’t worry. Use this guide to learn what to expect before, during, and after opening a bank account with Fortress Union Bank.

Before Opening Your Account: What You Need To Know

Whether this is your very first bank account or you’re adding one to an existing account, there are a few things you’ll need to do when visiting a branch or our website:

Provide Documentation

To start, you’ll need to provide a few key documents. This will ensure we comply with banking regulations and verify your identity. At a minimum, you’ll need a valid government-issued ID, such as a driver’s license, state ID or passport. If you’ve recently moved and your new address doesn’t yet appear on your ID, we’ll request a recent piece of mail to confirm your address. You’ll also need to provide your social security number, though you won’t need to present the card itself.

Tell Us About Yourself

During the account opening process, the team member walking you through this process will ask a few questions about your lifestyle and how you plan to use the account. This information helps us recommend the best account type to suit your needs, and it fulfills regulatory requirements. We’ll also ask if you’d like to add any beneficiaries or authorized signers to your account. Once we gather your details, setting up the account takes just a few minutes, and we’ll generate the necessary documents. Signing can be done electronically in person or via email, depending on your preference.

Answer Account-Related Questions

Lastly, be prepared to discuss details such as your occupation and anticipated account usage. We may ask about the types and frequency of deposits, as well as estimated transaction amounts for electronic withdrawals and cash. There are no right or wrong answers to these queries; it just gives us a better understanding of your needs so we can recommend the best solutions. They’re also standard for all banks as part of compliance regulations.

In-person, this process from start to finish takes anywhere from 20-30 minutes, depending on the type of account and how many signers and beneficiaries there are. It takes less time for existing customers who are opening an additional account. Applying online can be as quick as 10 minutes or can take longer if our team needs to verify additional information. We’ll generally reach out within the next business day if we have any follow-up questions.

Initial Steps After Opening an Account

Once your account has been activated, there’s not much left for you to do. You’ll simply have to sign the account documents and make a deposit to finalize the process. Usually, this is completed at the time you open the account. However, if one of the signers isn’t there, they must sign as well before the account can be used. Any documents can be sent and signed digitally, or the person can physically come to the branch.

Before you leave, we’ll make sure you understand how to use our digital banking platform, including how to enroll in online statements. We’ll also help you get a debit card and checks if necessary. Ultimately, we don’t want you to leave with any unanswered questions or concerns.

If you choose to open an account online and have any questions, you can visit the Help Center on our website or read our User Guide for tips.

Get Personalized Support and Follow Up From Fortress Union Bank

Now that your account is up and running, you don’t have to manage it all on your own. We’ll cover lots of useful information during our meeting, so we’ll send a follow-up email with additional information and reminders of what we went over for you to refer back to. You may even get a handwritten note in the mail thanking you for joining our Fortress Union Bank family — one way we like to personalize this process for you.

As time goes on, we’ll continue monitoring your account to ensure everything looks normal. If we have any questions on transactions that come through or if anything looks out of the ordinary, we’ll call you and follow up with an email, if needed. Certain account activity will generate automatic notices which you’ll get in the mail. If you have any questions about these notices or your account activity, you can always reach out to us or visit in person.

Using Account Tools for Financial Convenience

At Fortress Union Bank, we understand that every person’s financial journey is unique, and that’s why we offer a wide range of tools and resources to make managing your account simple, efficient and tailored to your specific needs. Whether you prefer banking on the go, stopping by a branch or maximizing automated services, we’re committed to providing flexibility and support to help you oversee your finances in the way that best fits your lifestyle.

With a range of account tools, we aim to give you everything you need to bank confidently, stay in control of your funds and have peace of mind:

Digital Banking

Because you’re a busy person, digital banking empowers you to manage your finances from anywhere, all from the convenience of your smartphone, tablet or computer. Keep track of your accounts and transactions remotely with features like real-time balance checks, mobile deposits and funds transfers. Our digital banking also includes budgeting tools to help you stay on top of your spending, notifications to alert you of any significant activity and online bill pay so you never miss a payment.

For added security, your account has multi-factor authentication and fraud monitoring, so no one besides you and other account holders can access your funds and personal information.

Branch and ITM Availability

Sometimes you just want to speak face-to-face to someone who knows the banking industry like the back of their hand. We get it! That’s why we offer in-branch banking professionals who are always ready to help, as well as video tellers through Interactive Teller Machines (ITMs), which combine the convenience of an ATM with the personalized service of a live teller. ITMs allow you to make transactions with the assistance of a teller from the machine screen, enabling you to get answers without visiting a branch.

Direct Deposit

Setting up direct deposit is one of the simplest ways to streamline your financial life. With direct deposit, your paycheck or other recurring payments are automatically deposited into your Fortress Union Bank account on payday, meaning you won’t have to make a special trip to the bank or worry about your check clearing. Direct deposits are fast, secure and reliable, giving you quick access to your funds and allowing you to set up automatic transfers to savings accounts, make timely bill payments and ensure your money is managed with minimal effort and stress.

Online Statements

We offer the option to sign up to receive online statements rather than physical ones, cutting back on paper usage and making it easier for you to digitally store important information. Online statements are immediately accessible, saving you mail time and allowing you to review your account details as soon as your statement is ready. Plus, you’ll have access to up to 18 months of past statements, which you can view anytime, anywhere with an internet connection. Going digital with your statements is not only secure but also a seamless way to keep your finances organized and at your fingertips.

Common Post-Opening Challenges, and How Fortress Union Bank Helps

While opening an account is pretty easy, there are a few roadblocks that can slow you down. By knowing about them ahead of time and preparing beforehand, these small issues won’t impact you.

Below are some common post-opening situations customers may face and the ways we can assist you in navigating them:

Account Deposit and Setup

One of the first steps after opening your account is making an initial deposit, which can come as a shock if you aren’t planning on transferring funds. Whether it’s a matter of coordinating direct deposit details with your employer or providing additional documentation, Fortress Union Bank is here to assist.

Our knowledgeable team can guide you through various options for making your initial deposit, from electronic transfers to in-person deposits at a branch or ITM. We also offer clear guidance on setting up direct deposits so your income is deposited automatically and securely into your account without any added hassle.

Online Statements and Account Access

After opening an account, many customers want to switch to digital tools, such as online statements and account access but might have questions about getting started. With Fortress Union Bank, signing up for online statements is easy, and it eliminates monthly paper build-up.

Our digital banking platform gives you instant access to statements and real-time account information from any device. For those new to online banking, our support team is ready to walk you through each step to ensure you’re comfortable and confident in accessing your account online, from enrollment to navigating all the available tools.

Need for Direct Deposit Verification

If you’re setting up direct deposit with an employer or organization, they may require direct deposit verification, which can usually be provided through a blank check or an official letter. We simplify this process by providing verification tools and resources, such as generating a voided check for verification or issuing a direct deposit letter upon request. This document can be accessed quickly, enabling you to complete your direct deposit setup right away.

Tips for Maximizing Your Banking Experience

Want to get the most out of your new account? Here are some tips to maximize your banking experience with Fortress Union Bank:

• Leverage online and mobile banking: Use digital tools to manage your finances conveniently. You can check balances, transfer funds, pay bills and even deposit checks without visiting a branch.
• Set up alerts and notifications: Stay on top of your account by enabling notifications for low balances, large transactions or deposits. Alerts help you track spending and avoid overdraft fees.
• Automate savings: Take advantage of automatic transfers to a savings account to build up funds without thinking about it.
• Review your statements regularly: Stay vigilant about your account activity by reviewing your monthly statements. This helps catch errors and identify potential unauthorized transactions early.
• Know your fees: Familiarize yourself with potential fees for ATMs, overdrafts and account maintenance, and explore ways to avoid or reduce these charges.
• Ask about additional services: Our team can help you discover what solutions are most beneficial to you. Reach out if you’re interested in solutions like financial advising, loan options and investment accounts.

Stay Connected With Fortress Union Bank

Once you open an account, your relationship with Fortress Union Bank isn’t over. In fact, it’s just begun! We’re here to support you at every step of your financial journey, with easy ways to reach out, resources for continued learning and a commitment to being a trusted partner in your future financial needs.

Have questions or want advice on what type of account to open? Reach out to our team today.

The post What To Expect After Opening an Account: set up digital banking and more appeared first on Fortress Union Bank.

Online banking offers a wide range of features, allowing you to check your account balance, transfer funds, pay bills and receive an online statement. However, it’s important to be aware of its potential limitations. When opting to bank online or with a mobile app, navigating the digital landscape requires a basic understanding of technology. By choosing a local bank that offers the convenience of banking  online, you also can take advantage of face-to-face interactions with bank employees when you need or want that personal connection.

Ensuring the safety of your personal and financial information is paramount in the digital age. Digital banking platforms invest heavily in security measures to protect your data, but it’s also crucial for users to be vigilant. Using strong, unique passwords, enabling two-factor authentication and being aware of phishing scams are just a few ways to safeguard your online banking experience. By staying informed and cautious, you can enjoy the benefits of digital banking with peace of mind.

How To Start Online Banking

Want to take advantage of the accessibility of online banking? Here’s how to get started:

Choose a Bank

Choosing the right bank for your online banking needs involves researching banks that are highly rated for their accounts, convenient access and customer service. Look for banks that offer the account features you need and a comprehensive suite of online and mobile banking services, with positive customer reviews highlighting ease of use, reliability and excellent customer service. This initial step ensures that your online banking experience starts on the right foot, with an institution that supports your financial goals and digital preferences.

Open an Account

Opening an account is the first real step into the world of online banking. You’ll need to provide personal information and identification, which typically includes a government-issued ID and your Social Security number. Many online banks and traditional banks with online services streamline this process, allowing you to open an account entirely online.

Enroll in Online Banking

After choosing your bank and opening an account, the next step is to enroll in online banking. This usually involves creating a secure username and password. It’s crucial to choose a strong, unique password to protect your account from unauthorized access. Many banks also offer additional security features, such as two-factor authentication, which adds an extra layer of security to your online banking sessions.

Download the Mobile Banking App (Optional)

For those who prefer banking on the go, downloading the bank’s mobile app is a great option. Mobile banking apps offer the convenience of managing your finances from your smartphone or tablet, including features like mobile deposit, bill pay and account monitoring. These apps are typically available in the App Store for iPhone users and Google Play for Android users, making it easy to get started.

Look At Online Banking Features

Exploring the features of your online personal banking account can reveal a wealth of tools designed to enhance your banking experience. From setting up automatic bill pay to scheduling future transfers and viewing bank statements digitally, online banking platforms offer a variety of solutions to help you manage your finances efficiently.

Secure Your Account

Securing your account against potential threats is an ongoing process. Regularly updating your password, monitoring your account for unauthorized transactions and being cautious of phishing emails are all important steps in protecting your financial information. Additionally, set your alert preferences and specify the conditions that trigger an email, text or push alert. That way, you can stay on top of security notifications and what’s important to you regarding account balance and transactions.

Reach Out to Your Bank for Assistance

Lastly, if you ever need assistance or have questions about your online banking account, most banks offer comprehensive online resources, including user guides and customer service contact information. You can also stop by your local branch to speak to someone in person. These resources can provide valuable guidance and support as you navigate the world of online banking.

Advantages of Online Banking

An online banking service makes it easy to manage your finances, transfer money, pay bills, access account information and more. Whether you use a mobile banking app or an online banking website, you can enjoy the following advantages:

Convenience

The convenience of online banking is unmatched, allowing you to look at your accounts and conduct transactions anytime, anywhere. Whether you’re on vacation, at home or on a break at work, the ability to log in and manage your finances without visiting a bank branch is a significant advantage. Traditional banks like Fortress Union Bank offer online and mobile banking for convenient access to your accounts.

Time-Saving

Online banking is a time-saver. You used to have to go to the bank every time you needed to deposit checks. Now, this and so much more can be done from the comfort of your home or office. With features like mobile deposit and online bill pay, you can complete your banking tasks efficiently, freeing up more time for other activities. Additionally, digital banking platforms often offer tools to help you manage your budget,  track your spending and grow your savings account, further enhancing your financial management.

Accessibility

For individuals with mobility issues or those living in remote areas, online banking improves accessibility significantly. It eliminates the need for physical travel to a bank branch, making financial management more inclusive. This aspect of online banking is particularly beneficial for those who may have previously found it challenging to access banking services.

Disadvantages of Digital-Only Banks

Choosing a digital-only bank may seem easy for those digitally-savvy users; however, it can have a few drawbacks. It’s crucial to be aware of a couple of factors before moving your bank completely online so you know what to expect and can plan ahead.

Dependence on Technology

A significant reliance on technology means that service interruptions can occur, potentially leaving you without access to your accounts temporarily. While these instances are rare, they highlight the importance of having alternative banking options available.

Limited Services

While most daily banking tasks can be completed digitally, there may be occasions when a visit to a branch is necessary, such as accessing safety deposit boxes or notary services. By choosing a local bank that also offers a convenient online or mobile banking experience, you’ll being able reach out to your local banker for transactions that require in-person assistance.

Building relationships

Getting to know a local bank and their team helps develop a relationship. Not only do local bankers get to know you, you get to know more about other financial services that may be available as you journey through various milestones in life. This foundational relationship is important as you develop additional financial needs.

Start Banking Online With Fortress Union Bank

Getting started with Fortress Union Bank’s digital banking services is a straightforward process designed to enhance your banking experience. We offer a comprehensive suite of online and mobile banking solutions tailored to meet the needs of both personal and business customers.

On our website, find information on different types of accounts available and options to open online. Then, enroll in online banking and download the mobile banking app. Our platform is designed with user-friendliness in mind, ensuring that you can navigate services with ease, even if you’re new to online banking.

For additional information and support, Fortress Union Bank provides an extensive online banking user guide. This resource is invaluable for new users, offering detailed instructions on how to utilize various online banking features, from setting up bill pay to making mobile deposits.

Furthermore, Fortress Union Bank’s customer service team is readily available to assist with any questions or concerns, ensuring a smooth transition to digital banking. Local branch employees are also available to assist with anything you might need.

Whether you’re looking to manage your personal finances more efficiently or seeking robust online solutions for your business, our digital banking services are designed to provide convenience, security and support.

Ready to get started with online banking? Fortress Union Bank provides extensive and easy-to-use digital banking services that you can access today. Contact our team to get started.

Related Posts

• Opening a personal bank account: what you need to know
• The many benefits of a checking account
• ITMs are a new way to bank

The post How To Do Online Banking: Getting Started, Security Tips and More appeared first on Fortress Union Bank.